Terms & Conditions

  • All fares quoted are for point to point and any diversions, stop over will be charged at a reasonable rate.
  • All cash fares are paid to the driver in British Sterling (£) at the end of your journey.
  • Credit card payments should be made at the time of booking unless passenger opted cash payment mode or booking via telephone.
  • Our Saloon and Estate cars are insured for maximum of 4 passengers only.
  • Our MPVs (Many People Carrier) are insured for maximum of 6 Passengers only.
  • We reserve the right to refuse any passenger and our services if their luggage’s are extremely excess and deemed as unsafe for the vehicle on the road.
  • Generally passengers are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage/s. Our drivers will offer a hand of help in many cases with your luggage at the passenger’s discretion. Luggage delivery will be till the door of the premises. All airport pick ups are subject to a small additional charge for the meet and greet and the drivers parking charges. All flights are monitored by us so there are no additional charges for any flight delays.
  • www.Londonxairport.co.uk will prosecute any person who causes damage to any private hire vehicles booked through us.
  • There are seasonal 50% surcharges on our prices on specific dates only. These are 24th - 26th December & 31st & 1st of January of every year.
  • All payments can be made in cash or credit/debit card. In the case of card payments, your card will be charged before the day of the journey. In the event of a cash booking you should pay the driver cash (GB £) at the end of your journey.
  • At airports, once the flights have landed, passengers are allowed free waiting time of 1 Hour. Fares are based on a direct trip with passengers being ready to travel at the time and place as specified.
  • www.Londonxairport.co.uk shall not be deemed responsible if the passenger does not reach his/her destination for the following reasons:
  • Act of nature, explosion, flood, tempest, fire or accident, War or threat of War, sabotage, insurrection, civil disturbance or requisition.
  • Acts, restrictions, regulations, bylaws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority.
  • Traffic accidents, traffic hold ups, traffic congestion, diversions, Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the service provider or of a third party)
  • Flight delays and / or flight cancellations.
  • Power failure or breakdown in the machinery including computer and email systems, networks and our website or booking system.

CANCELLATION AND REFUND POLICY

  • (X) If a booking is cancelled by the Customer within 5 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.
  • All Cancellations are subject to a £12.00 admin charge other than clause (X).
  • If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.
  • Privacy Policy – We do not store credit card details nor do we share customer details with any 3rd parties